The Filament CX team share the same passion as we do, keeping the customer at the heart of everything we do. Although the functional side of a chatbot and how it’s integrated into your business is vital for it to work, the team never loses focus on what really matters, which is the person interacting with the chatbot.

The EBM console is easy to use and the customer-influenced roadmap for enhancements keeps it moving forward. We are proud of the colleague-facing chatbot we have created with EBM and have plans to have the bot answering a wider range of queries in the future.

Since the launch of the L’Oréal Luxe Fragrance Chatbot, we have received a very strong uptake of users engaging with the bot with many users submitting a positive user experience.

All of this couldn’t have been a success without the help of Filament CX, they provided an exceptional service throughout the whole process and really understood our vision clearly when creating it. EBM exceeded my expectations when they managed to create and deploy the unthinkable in just under 2 weeks

As a sector that has been hugely impacted by COVID-19 and the ever changing uncertainties and changes that it has brought, Spectra (one of our chatbots) has been invaluable in helping to deal with a very large volume of enquiries that would have gone straight to our inbox. Having a chatbot has really helped to relieve pressure on our very small team.

The EBM product itself is very easy to use which has really helped us to provide the most up-to-date information very promptly; additionally the analytics have provided very insightful information. The Filament CX team are so approachable and have been extremely helpful in getting our chatbot set up and all other support required.

Filament CX has been fantastic in helping us to create Hydee, a chatbot designed to tell our customers all about hydrogen and the future of gas.

The content management features in EBM are intuitive and easy to use, enabling us to build a great chatbot and ensure it gets even better and better over time. The analytics in EBM make it really easy to retrieve information and reports, helping us to understand the information our customers what to know about and retrain the chatbot to better answer these queries. The Filament CX team is great, they have been supportive helping us with training and getting Hydee up and running.

All in all, a great product with an amazing team behind it.

There was an excellent partnership approach that the whole Filament CX team have shown throughout the project. I have heard this from others too. I would like to say a big thank you for all they have done and are doing and especially for the style of engagement.

Many companies talk about creating a partnership but rarely do suppliers show the commitment and flexibility we have seen from Filament CX.

Filament CX has been a great support to us as we’ve expanded AVA’s capabilities to provide arthritis sufferers with the support and advice they so desperately need.

The EBM technology has clearly proven itself and the additional services we’ve developed on top of the platform have added significant value. We’re excited about where AVA could go next.