ICAEW: Membership Support Chatbot

The Institute of Chartered Accountant (England & Wales) use EBM to drive their vision of a digital support chatbot for all their members.

ICAEW wanted a chatbot management platform that would give them the autonomy and tools they needed to be able to take their chatbot pilot to a production ready suite of chatbots, all managed by their in house teams.

We helped migrate their chatbot from their outdated infrastructure, made up of several different frameworks and admin areas, to our enterprise bot management tool (EBM).


After migrating ICAEW’s bots to EBM, ICAEW have already built 5 new chatbots using EBM, each covering a specialist subject matter.

The ICAEW team have been given far more autonomy and control over their chatbots. On their old bot infrastructure, they needed to request deployments via a third party whereas now they can build, train and deploy their chatbots easily.

This has meant they can create and deploy a new bot in a matter of hours compared to a period of weeks previously.

EBM are continuing to work closely with ICAEW to expand the functionality of their chatbots and together we will look to leverage the latest conversational technologies via EBM.