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Case studies and use cases
Learn how organisations are benefiting from Conversational AI in these customer success stories and use cases.
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Northern Gas Networks: KITT￼
Northern Gas Networks identified conversational AI as an opportunity for automation as part of their 2021 Digitalisation Strategy. NGN chose ...
Versus Arthritis: AVA
A digital assistant to provide personalised support and advice to people with arthritis Versus Arthritis is the largest charity in the ...
NHS – Health Education England: Chatbot Platform
NHS Health Education England (HEE) supports the delivery of healthcare improvement to the patients and public of England by ensuring ...
L’Oréal: Luxe Gifting Bot
Helping users find their perfect fragrance The L’Oréal Luxe team wanted to improve customer satisfaction and increase brand awareness by ...
Tesco: Tess Bot
Supporting Tesco colleagues with learning and development – guiding them to the right training and resources. The Product Learning and ...
Kids Help Phone: KIP
Using conversational AI to connect young people more effectively and efficiently to the right resources and support. Founded in 1989, Kids ...
Building a digital assistant to assist Childline counsellors and deliver relevant support to young people in need The National Society ...
Rentokil Initial: Bessie
Streamlining customer support Rentokil Initial are known across the globe for servicing both commercial and residential with pest control and ...
Boehringer Ingelheim: Healthcare Chatbot Solutions
Global Pharmaceutical Boehringer Ingelheim built their chatbot programme on EBM to scale customer engagement. Boehringer Ingelheim (BI) wanted to use ...
Stoke-on-Trent City: ‘BinBot’
Streamlining resident enquiries with voice automation Stoke-on-Trent City Council worked with Filament CX to assist them continue to deliver excellent ...
ICAEW: Membership Support Chatbot
The Institute of Chartered Accountant (England & Wales) use EBM to drive their vision of a digital support chatbot for ...
Future Worx: Microsoft Accessibility Chatbot
Using Natural Language Processing to make Microsoft tools more accessible and inclusive for workers everywhere Future Worx is a digital workplace ...
Cadent: Hydrogen Chatbot
An engaging and intuitive experience to explore information around the Future of Gas Cadent used EBM to create Hydee, a ...
Versus Arthritis: COVA
The UK’s first condition-specific Coronavirus chatbot Following on from the success of ‘AVA’ – a virtual assistant built to provide online advice ...
NHS UK Foundation Programme: Dr. Bot
Helping medical graduates and current trainees navigate information about Foundation Programme NHS UK Foundation Programme Office (UKFPO) manages the national ...
British Society for Rheumatology: COVA
BSR launches accessible COVID-19 chatbot. With our Fast Track Coronavirus Response solution and in partnership with Versus Arthritis, Filament helped ...
Deltic: Multi-Venue Chatbots for Nightclubs
Multi venue, geographic and demographic chatbot at scale Deltic Group is the UK’s largest operator of late night bars and ...