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Case studies and use cases

Learn how organisations are benefiting from Conversational AI in these customer success stories and use cases.

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Northern Gas Networks: KITT

Northern Gas Networks identified conversational AI as an opportunity for automation as part of their 2021 Digitalisation Strategy. NGN chose ...

Versus Arthritis: AVA

A digital assistant to provide personalised support and advice to people with arthritis Versus Arthritis is the largest charity in the ...

NHS – Health Education England: Chatbot Platform

NHS Health Education England (HEE) supports the delivery of healthcare improvement to the patients and public of England by ensuring ...

L’Oréal: Luxe Gifting Bot

Helping users find their perfect fragrance The L’Oréal Luxe team wanted to improve customer satisfaction and increase brand awareness by ...

Tesco: Tess Bot

Supporting Tesco colleagues with learning and development – guiding them to the right training and resources. The Product Learning and ...

Kids Help Phone: KIP

Using conversational AI to connect young people more effectively and efficiently to the right resources and support. Founded in 1989, Kids ...

NSPCC: Cubie

Building a digital assistant to assist Childline counsellors and deliver relevant support to young people in need The National Society ...

Rentokil Initial: Bessie

Streamlining customer support Rentokil Initial are known across the globe for servicing both commercial and residential with pest control and ...

Boehringer Ingelheim: Healthcare Chatbot Solutions

Global Pharmaceutical Boehringer Ingelheim built their chatbot programme on EBM to scale customer engagement. Boehringer Ingelheim (BI) wanted to use ...

Stoke-on-Trent City: ‘BinBot’

Streamlining resident enquiries with voice automation Stoke-on-Trent City Council worked with Filament CX to assist them continue to deliver excellent ...

ICAEW: Membership Support Chatbot

The Institute of Chartered Accountant (England & Wales) use EBM to drive their vision of a digital support chatbot for ...

Future Worx: Microsoft Accessibility Chatbot

Using Natural Language Processing to make Microsoft tools more accessible and inclusive for workers everywhere Future Worx is a digital workplace ...

Cadent: Hydrogen Chatbot

An engaging and intuitive experience to explore information around the Future of Gas Cadent used EBM to create Hydee, a ...

Versus Arthritis: COVA

The UK’s first condition-specific Coronavirus chatbot Following on from the success of ‘AVA’ – a virtual assistant built to provide online advice ...

NHS UK Foundation Programme: Dr. Bot

Helping medical graduates and current trainees navigate information about Foundation Programme NHS UK Foundation Programme Office (UKFPO) manages the national ...

British Society for Rheumatology: COVA

BSR launches accessible COVID-19 chatbot. With our Fast Track Coronavirus Response solution and in partnership with Versus Arthritis, Filament helped ...

Deltic: Multi-Venue Chatbots for Nightclubs

Multi venue, geographic and demographic chatbot at scale Deltic Group is the UK’s largest operator of late night bars and ...