Empowering enterprise teams to create, manage and scale engaging chatbots and embrace Conversational AI

Engaging and automated communication at scale

EBM gives you the tools and operating model required to effectively manage, monitor, scale and continuously improve your chatbot programs to get the best business results.

Designed and built to integrate with the best in class Conversational AI providers: Google Dialogflow, Microsoft LUIS, IBM Watson, RASA. EBM streamlines processes and enables you to maintain complete control of your data and IP.

Manage the full chatbot life cycle

  • Visual conversation builder
  • Create, test and manage content
  • Monitor, analyse and improve
  • Define handovers to humans or other chatbots
  • Controlled deployments

Work collaboratively

  • Empower teams to collaborate on creating and improving chatbots
  • Permissions and Roles
  • Version control

Integrate with ease

Omni-channel: Your chatbots can go wherever your customers are. Our API-first approach enables seamless integrations with your back end platforms to control your end-to-end customer chatbot journey.

Gain insights with advanced analytics

  • Pinpoint and track high impact content areas to drive business objectives and user satisfaction
  • Supervised learning of misunderstood responses
  • User feedback and surveys

Create your own chatbot widgets

  • Create, manage and deploy your own chatbot widgets all from within EBM and without touching any code
  • Choose variety from a verity of options to create a unique experience that matches your brand and looks great on any device
  • Copy and paste your chatbot widget snippet into your websites and apps and deploy your changes with a click of a button.

Enterprise ready

  • Maintain ownership of IP and data, and control what data is sent to the cloud or third-party NLPs
  • Secure PCI/PII masking ensures that sensitive data remains protected
  • Comply with e-discovery and IS policies through full server and application logging

Case studies and use cases

Learn how organisations are benefiting from Conversational AI in these customer success stories and use cases.